Booking/Cancellations

I kindly ask that you give 48 hours notice if you need to change or cancel your appointment. Your cancellation must be made online through the booking software ‘Ovatu’ or by contacting me.

If I am not available to carry out your treatment(s) through circumstances beyond my control, I have the right to transfer the booking to an alternative date or cancel the booking.

Payments

Cards, cash and BACS transfer are accepted.

Gift Cards

All gift cards and are valid for 12 months and cannot be redeemed or replaced after their expiry date. Gift Cards are non-refundable and cannot be exchanged for cash. They are not valid with any other offer at The Beauty Room and must only be used by the intended recipient.

Refunds

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your treatment or experience, please contact me as soon as possible.

Patch Testing

A patch test is required for some treatments for all new clients and those new to the treatment. Patch tests must be carried out at least 48 hours prior to treatment. Regular clients will require a new patch test if there has been any medical health changes or if there has been a 12 month interval since the last treatment.

Hygiene

At The Beauty Room your safety is of the utmost importance. The treatment room cleanliness, equipment sterilisation and the health of clients are one of my main concerns and I aim to go above and beyond what is required and expected.

Below you will find the hygiene standards that will be in place at all times.

  • My hands will be clean, with short, tidy nails and will be disinfected before and after each client.
  • Towels, sheets and facial mitts will be washed with detergent and laundry disinfectant after every use.
  • All used surfaces will be cleaned with hospital grade disinfectant after every treatment.
  • All equipment used during a treatment will be cleaned and soaked in a hospital grade disinfectant effective against fungi, viruses, spores and bacteria.
  • Single use equipment i.e. cotton buds and pads will be kept sealed before use and disposed of after use.
  • For micro-needling sealed, sterile, single use heads are used and disposed of in a sealed sharps container after use. The device used is a SkinPen one of the safest most hygienic devices on the market.

I hope this will reassure you that you can feel safe and comfortable when visiting The Beauty Room.

If you have any questions or concerns, please do not hesitate to get in touch.